Additional Fees and Payment Terms Disclosure Statement

Unless otherwise stated in a specific promotional offer detail, all Rise Broadband residential Internet service orders are subject to a standard installation fee of $149 and equipment rental fee of $10.00 per month. In addition to any applicable taxes, each order will be assessed a monthly recurring carrier cost recovery fee of $3.12 per month.

All RISE Services are also subject to additional fees, including, but not limited to overage charges, an unreturned Equipment fee, an early termination fee, Directory Assistance (411) calls, insufficient funds fees, late fees, and reconnect fees as set forth below:

Fee Time Period Cost
Overage Charges Per Occurance $3.50 per 10GB increments.
Unreturned Equipment Fee 30 Days After Cancellation $300 or cost of Equipment, whichever is greater.
Early Termination Fee Immediately at Termination 1 Year Contract: $125
2 Year Contract: $250
Or remaining balance of the contract, whichever is less.
Directory Assistance (411) Calls Per Call $1.50
Insufficient Funds / Returned Check Fee Per Incident Fee will be at or below the maximum amount allowed under applicable state law.
Payment Due Date 15 Days After Invoice Date
Payment Late Date 15 Days After Due Date $10.00 per month delinquent
Service Interruption Date 35 Days After Due Date Reconnect fee, as provided below if service is restored.
Official Disconnect 65 Days After Due Date Reconnect fee, as provided below if service is restored.
Account Balance Submitted to Collections 75 Days After Due Date Reconnect fee, as provided below if service is restored.
Reconnect Fee(s) Upon request after Service Interruption or Official Disconnect – $30 plus the first month of service if before equipment retrieval.
– $100 plus the first month of service if after equipment was retrieved.
Reconnect Fee(s) Upon request after Submission to Collections $149, account must be current, first month of service and setup of account auto pay.
Maximum Suspension When Moving RISE Service 30 Days No charge for one move per term of
contract.

Effective date: 01/24/17