Business Technical Services

Business Technical Services

With increasing vulnerabilities in business networks due to additional endpoints accessing mission critical data from anywhere with Internet access, the need for a clear IT asset management strategy should be a priority for all business customers.  Rise Broadband offers a turn-key IT help desk solution with our Business Technical Services.

Our Business Technical Services plan provides affordable, 24/7 support and coverage for your computer or laptop + mobile device.   

  • Malwear detection & removal
  • PC tune-up and maintenance
  • Office Networking issues
  • HW/SW installation
  • 3rd party peripherals
  • Video conferencing

Our Business Technical Services includes solutions for many of the complex IT issues facing businesses today.  Our 100% U.S. based support team is available 24/7 via phone, chat, email and remote support utilities.  So whether you’re having trouble with a virus, backing up critical business data or installing hardware or software, Rise Broadband will help keep your business running smoothly.

Business Technical Services Support Subscription

Services Included: BTS Essential
$9.99/mo.
BTS Premium $19.99/mo.
Number of devices supported: 1 PC or 1 mobile device 1 PC + 2 mobile devices
Configuration troubleshooting
Evaluating and attempting to correct software
Virus/spyware detection and removal
Assist with operating systems and networking issues
Mobile Devices (including tablets): setup and troubleshooting
Content backup/sharing**
Software upgrades
Software and peripherals support for network, video/sound cards, memory, hard drives, CD/DVD reader/writers, printers and scanners
Troubleshooting and wireless support connecting TVs, Blu-Rays, tablets and mobile devices
PC tune up and maintenance
Internet security, storage and backup, etc.
Certified Business Technicians (A+, N+, CCNA, MCSE)
Experienced business care professionals
Cybersecurity training and staff awareness

 

 


*Rise Broadband Business Phone requires a Rise Broadband Internet connection. 911 service operates based on registered address. Unlimited long distance calling is for calls made to landlines and mobile phones in the USA. Free International calling is for up to 300 minutes of calls made per line (Business Voice) or concurrent call session (Enterprise Cloud PBX™) to landlines in these 64 countries: Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Saipan, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, and mobile phones in these 13 countries: Brunei, Canada, China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino, Singapore, South Korea. Alarms, fax, satellite TV and other systems may not be compatible. Rates exclude equipment rental of $1 to $6 per line or extension per month, taxes, and fees. Regular number porting, where available, averages 20-30 days. Service not available in all areas.

**This service includes support for customer-purchased software and file programs. The programs themselves are not included, and will need to be purchased independently.