PC Care Packages

PC Care Service Plan

Our PC Care Service Plan provides affordable, 24/7 support and coverage for your computer or laptop. For only $8.99 a month, Rise Broadband will:

  • Identify and fix hardware/software errors
  • Identify and assist with networking issues
  • Supply standard replacement parts and in-home labor to repair one covered device as often as needed, not to exceed $500 per year per covered device.
  • Provide access to PC care support 24 hours a day, 7 days a week.

Support for additional PCs can be added for $6.50 each per month.

New Premium Technical Support Service Plan

Our Premium Technical Support Service Plan provides all of the support and coverage included in the PC Care Service Plan, plus the following expanded services for only $14.99 a month:

  • Operating systems upgrade/update support** (Windows PC, Mac OSX)
  • Content backup/sharing support**: e.g. iCloud, Google Drive, DropBox
  • Computer tune-up and maintenance of PC and Mac devices
  • 3rd party devices: printers, scanners, copiers, fax machines, external hard drives, etc.
  • Mobile devices (including tablets): setup and trouble-shooting
  • TV and video support: Internet/smart TV, Blu-Ray, DVD, game console

Compare PC Care to Premium Technical Support

Services Included: PC Care $8.99 Premium $14.99
Number of devices supported: 1 PC or 1 mobile device Up to 3 devices
Configuration troubleshooting
Evaluating and attempting to correct software
Assist with operating systems and networking issues
In home labor and replacement parts; $500 limit per year
Virus/spyware detection and removal
Software and peripherals support for network, video/sound cards, memory, hard drives, CD/DVD reader/writers, printers and scanners
Assist with home networking equipment
Computer tune-ups and maintenance (PCs and Macs)
Troubleshooting and wireless support connecting TVs, Blu-Rays, tablets and mobile devices
Content Sharing**: transfer of content from one device to another
Online safety and security support**: Internet security, storage and backup, etc.
Support, configuration, setup and troubleshooting of 3rd party devices: printers, scanners, copiers, fax machines, external hard drives, etc.
Mobile Devices (including tablets): setup and trouble-shooting
TV and Video Support: Internet/smart TV, Blu-Ray, DVD, game console

View PC Care Terms & Conditions

*Rise Broadband ActivePhone™ requires a Rise Broadband Internet connection. 911 service operates based on registered address. Unlimited long distance calling is for calls made to landlines and mobile phones in the USA. Free International calling is for up to 300 minutes of calls made per line (ActivePhone™ and ActivePhone for Business™) or concurrent call session (Enterprise Cloud PBX™) to landlines in these 64 countries: Andorra, Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Japan, Latvia, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Saipan, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, and mobile phones in these 13 countries: Brunei, Canada, China, Guam, Hong Kong, India, Macau, Malaysia, Puerto Rico, Saipan, San Marino, Singapore, South Korea. Alarms, fax, satellite TV and other systems may not be compatible. Rates exclude equipment rental of $1 to $6 per line or extension per month, taxes, and fees. Regular number porting, where available, averages 20-30 days. Service not available in all areas.

**This service includes support for customer-purchased software and file programs. The programs themselves are not included, and will need to be purchased independently.