Rise Broadband Support Resources

Customer Care at 866-988-7164:

Monday – Friday
7 am – 8 pm
Saturday – Sunday
8 am – 5 pm

Technical Support at 866-988-7163:

Monday – Friday
6 am – Midnight
Saturday – Sunday
8 am – 8 pm

Sales at 866-920-8779:

Monday – Friday
7 am – 8 pm
8 am – 4 pm

Let’s Chat!

Our Sales, Tech Support and Billing Agents are available for Live Chat Support:

Billing Chat
Support Chat
Sales Chat
PC Care Chat

User Information

Visit the Frequently Asked Questions to find responses to common issues.

Review the Legal Center for user policies and agreements.

Updated Broadband Internet Terms and Conditions as of 1/1/2015.

IP Justification form – Colorado/Wyoming Customers only.

Phone Information

Need help with your installation? Find the step-by-step instructions and video guide for basic installations. Take full advantage of your phone features, under the Features Guide.

Email Setup and Support

For instructions on setting up your email client, visit Email Support.

Online Support Resources

Documentation Center
Remote Assistance

Internal Support

Frequently Asked Questions
Typical Internet Installation
Speed Test

Phone Support

Frequently Asked Questions
Phone Installation
Phone Features Guide
Port My Phone Number (LNP Request Form)

Email Support

Email Setup Instructions

Equipment Return

Phone Adapter and Router Equipment Return Instructions